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Welcome to Woodchurch Surgery


Please note we will be closed for staff training from 1pm on Wednesday 9th September 2020.

With patients' needs at the heart of everything we do, our website has been designed to make it easy for you to gain instant access to the information you need. As well as specific practice details such as opening hours and how to register, you’ll find a wealth of useful pages covering a wide range of health issues along with links to other relevant medical organisations.

Get Well, Keep Well

Of course we’re not just here for when you are unwell. Our team of healthcare professionals and back-up staff offer a number of clinics and services to promote good health and wellbeing whatever your medical condition.  This is a website which provides links to getting local help, mental wellbeing support and staying active: http://www.connectingashfordrural.co.uk/

Coronavirus

If you suspect you may have Coronoavirus please DO NOT come to the surgery but call NHS 111 for further advice. For further up to date information follow this link: https://www.nhs.uk/conditions/coronavirus-covid-19/

If you are an at-risk patient and have difficulty obtaining your prescriptions please contact us and we will arrange a home delivery service during the pandemic.

It is the practice's policy that face coverings MUST be worn by patients whilst in the premises.  Patients refusing to comply will not be admitted.  This policy is to safeguard staff and your fellow patients from potential infection.

If you need a fit note for self-isolation you don't need to contact the surgery, the details are here: https://www.nhs.uk/conditions/coronavirus-covid-19/self-isolation-advice/

A 24 hour helpline, called Kent Together, has been set up to support vulnerable people in the county who need urgent help or supplies.  Kent County Council is working with all of the local authorities, fire, health and police services to organise help and assistance for the communities and vulnerable people across Kent.  If you are vulnerable and have an urgent non-medical need you can fill out a form at www.kent.gov.uk/KentTogether or call 03000 41 92 92 to request support.

Flu Clinics 2020

We will be starting our flu immunisation campaign in September.  Our first vaccine delivery is for patients over 65 so we will have appointments available for this group first and are now taking bookings.  In October, we will have a further delivery of vaccine for over 65s as well as a delivery for those under 65 but with a chronic condition.  Invitations by text and letter will be sent to this latter group during September for appointments in October.  The final cohort of patients will be the newly identified over 50 age group which you will probably have seen notified in the media.  Current guidance from Public Health England to us, is they should be immunised after the other two groups from November/December and so they will be the latest to be invited.

In view of the need for social distancing and increased cleaning and wearing of PPE, appointments will be longer than usual and we will be operating a one-way system through the practice and have distancing floor markers.  We ask all attending for their flu jabs to keep to their appointment time (not arriving too early or late), to keep outer layers to a minimum, to wear a face covering whilst inside the practice and, most importantly, NOT to attend if they are feeling unwell.  On arrival you will be asked Covid-19 screening questions and asked to sanitise your hands.  You will be checked in and directed to socially distant queue.  Time with the clinical member of staff will be kept to a minimum for your and their protection.

Join In

We hope you enjoy having a look around the site and familiarising yourself with some of the online features such as ordering a repeat prescription. Whatever your thoughts, be sure to let us know via our feedback function. Comments and suggestions are always a great way of helping us continue to enhance the way we look after you.

Access

There is good wheelchair access to the surgery but should you experience any problems please discuss this with our receptionist.

Click here to access the Health Help Now app.

Extra appointments available at GP practices in Ashford

From 1st October 2018, evening, weekend and bank holiday appointments will be available with range of Primary Care health professionals in Ashford.

This is part of a national drive to improve access to Primary Care services and give people the opportunity to have an appointment at a time that suits them.

These extra appointments, alongside existing services, will allow patients to pre-book routine appointments with healthcare professionals between 8am and 8pm each weekday as well as appointments on Saturdays, Sundays and bank holidays.

Appointments will be provided from practices in different locations within Ashford, not necessarily at the patients’ own surgery, but the health professionals treating them will, with their consent, be able to see their full medical records.

Anyone needing to make an appointment should contact their GP practice in the first instance.

Trained reception staff will know when appointments are available and with which healthcare professional.  They will be able to book an appointment at either the patients’ own surgery or one of the other practices providing appointments within Ashford.   Patients should advise the receptionist if they particularly want an evening or weekend appointment.

Please note, these extra appointments will be available for pre-booked care.  It is important to remember that anyone who needs medical assistance when their practice is closed should continue to dial NHS 111.

We would welcome feedback on this new service – please either complete a Family and Friends Test questionnaire at the practice when attending for your appointment or alternatively email the CCG patient experience team on nelcsu.engagement@nhs.net

(Site updated 04/09/2020)
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